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Order Curtain Terms and Conditions

Curtain And Drapes Models

Order Curtain Terms and Conditions

Order Curtain Terms and Conditions

• Terms and conditions must be accepted by the customer prior to order.
• Measuring curtains are made by the customer's specification.
• Orders can only be cancelled, via e-mail, within 24 hours from time of order. It is the customer's responsibility to check we have received such notification. Any such cancellation by e-mail will be confirmed by UTD EXPORT. No cancellation is accepted until UTD EXPORT has confirmed the cancellation via e-mail. After 24 hours has elapsed monies will not be refunded for orders placed.
• Please check measurements carefully as refunds will not be issued for wrong measurements given to UTD EXPORT at time of order. Made to measure curtains cannot usually be altered after construction. If it is possible to alter made to measure curtains, there will be an additional charge for any alterations and postage.
• All measurements are in centimeters only.
• Please check orders within 3 days of receipt as refunds will not be issued for any reason after this time. Faults must be notified to UTD EXPORT via email during this time.
• Orders must be paid for in full prior to work commencing. We accept payments through
• Fabric orders must be thoroughly checked for flaws and pattern repeat errors prior to cutting. Replacements can only be issued on such fabric if the fabric has not been cut. Once cut no refund will be given whatever the reason.
• Minimum fabric orders are for 1 meter .
• Photographs of fabrics are a general indication of the fabric but colors may vary slightly. Due to slight color variation in the photography we use.
• Fabric purchased at different times from one another cannot be guaranteed to be in the same batch. Therefore color dyes may vary. Refunds will not be issued for this reason.
• Curtains are always made up as a pair.
• All prices are subject to change at any time and only accurate at time of purchase.
• We reserve the right to cancel any order placed for any reason within 3 days of ordering. In this case a full refund will be given.
• Please allow approx 4-5 weeks for delivery on all made to measure curtains, although at peak promotion times, especially on the run up to Christmas this delivery period may be extended due to demand. Occasionally delivery times cannot be met due to fabric supplier being out of stock. In this situation you will be notified via email and offered a refund or you can select a different fabric or wait until the fabric is back in stock
• Curtains vary in weight and it is the customer's responsibility to check that the pole or track that the curtains are to be hung from is installed correctly. It is the customer's responsibility to check the weight the track or pole will sustain. Responsibility will not be accepted for any damage caused to either the curtains or tracks/poles in any such incident.
• It is recommended that curtains are dry cleaner. However responsibility will not be accepted for shrinkage, color fastness or any other damage sustained during this process.

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